Step-by-step guide

Resubmitting rejected
NTP documents

If one or more of your NTP documents was rejected by Skylight Underwriting, follow this guide to correctly replace and resubmit the document so your NTP approval isn't delayed further.

3

Sections

11

Steps

~5

Minutes

How this process works

Find the "Failed" document → Read the rejection reason → Replace document → Notify Lender → NTP Approved

Never use "Upload Documents" to replace a rejected document

When a document has been rejected, you must use the "Replace Document" option from the menu — NOT the "Upload Documents" button. Using "Upload Documents" will not replace the rejected file and will cause further delays. Always use "Replace Document" during a rejection resubmission.

Section 1 of 3

Find the rejected document & read the reason

5 steps

1

Navigate to the lease opportunity in the Skylight portal

Log into the Skylight Lending installer portal and open the lease opportunity for the customer whose documents were rejected.

2

Look for any item that says "Failed" — that document needs to be resubmitted

In the NTP checklist, any document that was reviewed and rejected by Skylight Underwriting will be marked "Failed." You'll need to replace and resubmit a corrected version of each failed document before NTP can be approved.

Multiple failures?

If more than one document shows "Failed," repeat the resubmission steps in this guide for each one. Every failed document must be replaced before NTP can be approved.

3

Click "Check and resubmit your NTP Document"

Click this button to open the resubmission workflow for the rejected document. This takes you into the document review area where you'll find the rejection reason and replacement options.

4

Click to expand the failed document section

Click into the failed document to expand it and see more details, including the rejection reason provided by Skylight Underwriting.

5

Read the rejection reason in the red box, then click the menu button on the right to replace the document

A red box will display the specific reason why the document was rejected — for example, a missing account number, illegible image, or wrong document type. Read this carefully before uploading a replacement so you can fix the exact issue. Then click the menu button (three dots or kebab menu) on the right side to access replacement options.

Read the rejection reason first

Before uploading a new document, read the rejection reason carefully. Simply re-uploading the same file will result in another rejection. Fix the specific issue noted in the red box before resubmitting.

Use the menu button — not "Upload Documents"

Do NOT click "Upload Documents" to replace a rejected file. Always use the menu button on the right to access "Replace Document." Using the wrong method will not properly replace the rejected file.

Section 2 of 3

Replace the document & notify lender

4 steps

6

Click "Replace Document"

From the menu that appears, click "Replace Document." This is the correct and only way to replace a rejected NTP document. It will prompt you to upload the corrected file in place of the rejected one.

7

Click the upload icon to select your corrected file

Click the upload icon to open your device's file browser. Navigate to the corrected document you prepared to replace the rejected one.

8

Choose the corrected file and click "Add File"

Select the corrected replacement document from your device — make sure this version addresses the rejection reason noted in the red box. Then click "Add File" to attach it.

Double-check before uploading

Before clicking Add File, confirm the replacement document actually fixes the problem noted in the rejection. Re-uploading the same flawed document will cause another rejection and further delay your NTP.

9

Click "Notify Lender"

After uploading the replacement document, you MUST click "Notify Lender." This alerts Skylight Underwriting that a new document is ready for review. Without this step, the replacement will not be reviewed and your NTP will remain on hold.

Critical — do not skip

Always click "Notify Lender" after replacing a document. Without this notification, Skylight Underwriting will not know the replacement is ready and will not review it.

Section 3 of 3

Confirm NTP approval

2 steps

10

Click "Account Details" to check the review status

After notifying the lender, click "Account Details" to monitor the status of your resubmitted document. Skylight Underwriting will review the replacement and update the status here.

How long does review take?

Underwriting processing time is typically 24 to 48 hours. As long as you clicked "Notify Lender" after uploading, the Skylight underwriting team will get to it as quickly as possible. Check back in the Account Details section for status updates.

11

Once the replacement is approved, the page will show "Notice to Proceed (NTP) Approved"

When Skylight Underwriting has reviewed and approved the replacement document — and all other NTP documents are also approved — the Account Details page will update to show "Notice to Proceed (NTP) Approved." You are now cleared to begin the installation.

NTP Approved — you're cleared to install!

Once "Notice to Proceed (NTP) Approved" appears on the Account Details page, all documents have passed review and Skylight Lending has given the green light. You can now begin the solar installation. Keep a record of the NTP approval for your files.

Need help? Contact Skylight Lending installer support

If you run into an issue not covered in this guide, reach out to the installer support team for assistance.