FAQ | Selling Guidelines & Expectations

Question	Answer
Why is it necessary for borrowers to link their ACH/bank account?	This guarantees secure payment information across all accounts. ACH is required at the point of sale as it is a necessary NTP milestone for Certified Installers.
What occurs if a payment is delayed?	If a payment is delayed for any reason, borrowers are given reasonable flexibility to re-link their payment and update their account.
UCC-1 Filing?	The UCC-1 filing on the solar equipment represents the interest of the solar financier in the equipment. This filing is made once the installation is considered complete and is a standard practice among industry financiers. Borrowers refinancing or applying for a mortgage may have a loan officer come across the UCC-1 filing on the solar equipment and mistakenly view it as a lien on the property. However, it is not a lien and should not block the refinancing process. It's important to note that this issue often stems from a lack of understanding or knowledge on the part of the mortgage officer.
How are true-ups completed? What if my borrower over-produces vs estimate?	If necessary, 3-year production true ups are completed via bill credit. Overproduce? Great! There is no penalty for overproducing. However, overproduction is 'banked' against any potential future-underproduction.
What occurs if my customer experiences downtime?	If needed, 3-year production true-ups will be issued as bill credits. Temporary outages, such as those caused by storms or maintenance, will be factored into this process. In the case of a prolonged outage, Skylight Lending will collaborate with homeowners, if necessary, to provide shorter-term true-ups in exceptional situations. However, in most cases, any production lost due to downtime will be addressed in the regular true-ups, if applicable.
Borrower first bill?	In most cases, the first bill will be issued approximately 30 days after activation. The homeowner’s first bill is due 30 days after PTO or 15 days after Activation M2 Approval, whichever is later. Typically, it’s reasonable to expect the first payment around 30 days after PTO. However, this depends on the installer submitting the Activation M2 Approval to Skylight Lending in a timely manner. If there is a significant delay in the Activation M2 submission, it’s possible for the customer’s first bill to be delayed beyond the usual 30-day period after PTO.
Does the Lease/PPA payment appear on the homeowner's credit?	No, the Skylight Lending product does not report as a debt. There is no consequence to simply seeing if a Borrower is qualified.
Critter guards?	Critter guards are advised for homes where there is a noticeable risk of critter activity. Certified Installers should exercise their best judgment to install them proactively in areas of concern or upon the homeowner's request.
What are the alternatives to ACH?	ACH is a mandatory NTP (M0) requirement for all customers, and no alternative payment methods are accepted at this time. In cases of extenuating circumstances, Skylight Lending will make reasonable accommodations if ACH payment becomes physically impossible after activation. However, such situations are rare and should not be expected by new homeowners. In these cases, homeowners may forfeit their $15 monthly discount, which is automatically applied to their payment as specified in the contract.
What about Power of Attorney?	Skylight Lending does not accept customers who are signing on behalf of a family member under Power of Attorney. Homeowners interested in going solar must fully meet the qualification requirements on their own, without relying on any POA or caretaker relationship.