What You Need to Know —
Key Installer Updates Effective April 15
Skylight Lending is introducing several important updates for installer partners as part of its April 15 release. These changes are designed to improve efficiency, expand customer eligibility, and enhance the overall experience for both installers and homeowners.
Beginning April 15, all Welcome Calls will be conducted as video sessions through CallPilot. This transition represents a significant step forward in streamlining the onboarding process while improving tracking, compliance, and customer engagement.
Homeowners will be able to access the Video Welcome Call directly through their Home Monitor portal. The system includes a clearly labeled "Join Welcome Call" button, making it easy for customers to launch their session. If a homeowner exits before completing the call, they can simply log back into the portal at any time to resume.
Homeowners must be informed of the following before their call:
- The Welcome Call is now conducted via video
- They must log into Home Monitor to participate
- A valid photo ID is required at the time of the call 🪪
To expand financing accessibility, Skylight Lending is lowering its minimum required FICO score to 660, effective April 15. This change allows more customers to qualify, providing installers with increased opportunities to close deals and grow their pipeline.
A new battery option has been added to the approved product list. Installers may now include the SolarEdge Battery in proposals and documentation.
| Product | SKU | Status |
|---|---|---|
| SolarEdge Battery | UBAT-10K1PS0B-04 | ✓ Approved |